Centralized Access and Rapid Engagement Service CARES - Intake for Island Health Mental Health and Substance Use
Addictions / Substance Use and Mental Health - Adult & Senior
Provided by Island Health
Provides screening, assessment, treatment recommendations and referrals to Island Health Mental Health, Substance Use and community programs in the Victoria area for 19+ adults
CARES provides a single point of access to Mental Health and Substance Use (MHSU) services for clients, family members, primary care practitioners and other community service providers. The intake team includes professionals with backgrounds in social work, nursing, substance use treatment and psychology, with psychiatrist support to make referral decisions.
Substance Use Services are initiated by arriving in person at 1119 Pembroke for walk-in services beginning at 9:00 am Monday to Thursday; spots can fill quickly, so we encourage people to attend early in the day. Call 250-519-3485 to check availability. Patients can self-refer, GP referral is not required.
Mental Health & Substance Use (MHSU) Navigation Link Phone Number for Clients/Patients: This service link central access phone number will provide help for clients navigating Island Health services for substance use, harm reduction and mental health. People seeking these services can call 1-888-885-8824 to speak directly with a Service Link provider. (This is not a line for health professionals to initiate a referral).
Substance Use Services are initiated by arriving in person at 1119 Pembroke for walk-in services beginning at 9:00 am Monday to Thursday; spots can fill quickly, so we encourage people to attend early in the day. Call 250-519-3485 to check availability. Patients can self-refer, GP referral is not required.
Mental Health & Substance Use (MHSU) Navigation Link Phone Number for Clients/Patients: This service link central access phone number will provide help for clients navigating Island Health services for substance use, harm reduction and mental health. People seeking these services can call 1-888-885-8824 to speak directly with a Service Link provider. (This is not a line for health professionals to initiate a referral).
Location finder: https://www.islandhealth.ca/our...
250-519-3485 (Victoria)
Website: https://www.islandhealth.ca/our...
1119 Pembroke Street, Victoria, British Columbia, V8T 1J3
1-250-370-5799 (Westshore)
Website: https://www.islandhealth.ca/our...
#206, 582 Goldstream Avenue, Victoria, British Columbia
Service is available in English.
Cost: No cost
Referral options:
- Physician or nurse practitioner referral
- Self-referral
Brochures and Info
- Central Access and Rapid Engagement Service (CARES) Brochure for Mental Health or Substance Concerns - Victoria
- Central Access and Rapid Engagement Service (CARES) Brochure for Mental Health or Substance Concerns - Westshore
Associated Programs/Services
Also offered by Island Health:
Just the closest matches listed. Click to see more!- Psychiatric Emergency Services - Royal Jubilee Hospital
- Mental Health and Substance Use Service Link - Navigation Support Line
- Urgent and Primary Care Centre (UPCC) - Victoria (Esquimalt)
Availability
Service area: Victoria + show cities
Service Types Provided
Addictions / Substance Use
- Access / Intake for Health Authority Addiction Services: Access / Intake for Addiction Services (Adult), Access / Intake for Addiction Services: Day Programs, Access / Intake for Addiction Services: Detox / Withdrawal, Access / Intake for Addiction Services (Older Adult), and Access / Intake for Addiction Services: Residential Treatment
- Concurrent Disorders
- Detox / Withdrawal
- Health Authority Addiction Services
- Navigation Support: Addiction Services
- Emergency / Rapid Access: Emergency / Rapid Access (Adult)
Mental Health - Adult & Senior
- Access / Intake for Health Authority Mental Health Services
- Access / Intake for Health Authority Mental Health Services (Older Adult)
- Bipolar
- Borderline Personality Disorder
- Concurrent Disorders
- Counselling - Free or Low Cost
- Family Mental Health Services
- Health Authority Services
- Hoarding
- Navigation Support
- Obsessive Compulsive Disorder (OCD)
- Post Traumatic Stress Disorder (PTSD)
- Anxiety: Anxiety - Postpartum
- Depression: Depression - Postpartum
- Psychosis: Early Psychosis Intervention
- Emergency / Rapid Access: Emergency / Rapid Access (Older Adult)
Ways to Access
- Provided by phone
The listing of this service in Pathways is not a recommendation or endorsement by Pathways.